Partnering
For Uplands, 'Partnering' is a term that demands
action, not just words. From our open, integrated
supply chain relationships, to our framework agreements
sharing learning and best practice. Collaboration
means improved communication, performance bringing
greater efficiency and reduced cost. The concept
behind our innovative approach to supply chain management
is simple. Working in collaboration - examining
costs transparently - is more productive. Continuous
benchmarking ensures best value. Most significantly,
for our clients, it can yield profound business
commercial benefits, by exploring and sharing disruption
costs with construction costs.
On
Cost - On Time and Quality Assured
The Supply chain directly determines the cost, programme
and quality of all projects. Up to 95% of project
cost is supplier-based. Access to committed, stable,
best of breed suppliers is crucial. It is this understanding
that has led Uplands to pioneer fully-integrated
partnerships with a consolidated group of suppliers.
Added
Experience and Added Value
We see supply chain collaboration as an opportunity
to add experience and value. We strive to reduce
cost - but not by reducing the suppliers' profit.
By engaging suppliers at the project outset, construction
savings can often be 'designed in'. Learning is
shared. Suppliers are inducted into our business
in the same way as our staff.
Managing
Customer Expectations
Many projects require criteria additional to the
usual demands of time, cost and quality. Maintaining
the client's corporate identity, managing multiple
stakeholders, reacting swiftly to change - these
are just a few of the skills required to protect
our customers' business during construction works.
The customer-facing structure of Uplands is driven
by a keen interest in understanding the business
of every one of our clients.
Measurement
Drives Performance
Whether it is our project team, supply chain or
senior management, the constant measurement of performance
is at the heart of our quest for continuous improvement.
With many of our clients Uplands has played a lead
role advising on the effective use of Key Performance
Indicators and their alignment across all team members.
Uplands Retail are sure
that it is our clients success in meeting KPI’s,
that has allowed us to grow successfully and enjoy
a 90% record of repeat business.
